FAQ Azur Funeral Services: Death, Cremation and Procedures in Quebec

Frequently asked questions when a death occurs

What to do first when a death occurs?

The first thing to do is to contact a funeral advisor in order to obtain a quick response and explanations adapted to your situation. We guide you on the steps to follow, the useful documents and the organization of the transport of the deceased.

Is Azur Funeral Services available 24 hours a day?

Yes. Our team is available 24/7 to respond quickly when a death occurs or a death is imminent.

Do you serve all regions of Quebec?

Yes. Azur Funeral Services accompanies families throughout Quebec. Regardless of the region, we can coordinate the care of the deceased and guide you through the process.

Do I have to travel to start the process?

No. There is no need to travel. We offer a telephone service that allows you to manage the procedures related to the death from the comfort of your home. The necessary information is transmitted to us securely through our online portal.

Cremation and delivery of ashes

What is simple cremation?

Simple cremation is a formula focused on the essentials. It allows for respectful care, clear management of the procedures and the delivery of ashes, without forcing the family to organize a more complex ritual if they do not wish to do so.

Is cremation done in your facility?

Yes. Azur Funeral Services carries out cremation in its own facilities, without intermediaries.

Do you take care of the transportation of the deceased?

Yes. We coordinate the care and transportation of the deceased according to best practices, with respect, discretion and professionalism.

How long does it take before the ashes are handed over?

The time limit may vary depending on the situation, the authorizations required and the formalities to be completed. Our team clearly explains the steps and deadlines applicable to your case.

Can the ashes be delivered to my home?

Yes, depending on the service chosen, the delivery of ashes can be organized in a simple and respectful way.

Costs, Prices and Financial Assistance

How much does funeral services or cremation cost?

The cost depends on several factors, such as the place of care, the choice of services, the urn, transportation and the family’s specific needs. We take a clear approach to explaining the options available.

Is there $2,500 in financial assistance for a death in Quebec?

In many cases, people refer to the death benefit of up to $2,500 related to the Quebec Pension Plan. Eligibility depends on the deceased’s situation and the applicable conditions.

Who can receive this financial assistance related to death?

Depending on the situation, the assistance may be paid to the person or organization that paid the funeral expenses, or to the estate or heirs, depending on the deadlines and applications filed.

Can you help us with the financial aid process?

Yes. We can guide you to better understand the steps and programs that may apply to your situation.

Funeral pre-arrangements

What is a funeral pre-arrangement?

The funeral pre-arrangement allows you to plan your wishes in advance in order to simplify decisions for your loved ones and to manage future costs.

Is it possible to make pre-arrangements without paying for everything immediately?

Yes. Azur Funeral Services offers funeral pre-arrangements with no initial outlay, payable at the time of death according to the model presented on the site.

Can prices be guaranteed?

Depending on the type of agreement chosen, a price guarantee may apply for a specific period. The exact terms and conditions must be confirmed at the time of the agreement.

Why make your prearrangements?

Making pre-arrangements allows you to avoid urgent decisions for your loved ones at a difficult time, while clarifying your wishes and the planned financial framework.

General questions about coaching

Do you also help with the administrative procedures?

Yes. Our advisors accompany families through the formalities related to death and answer questions at each stage.

Can I talk to someone quickly if I have questions?

Yes. If you are experiencing a death, a foreseeable death or if you would like information on prearrangements, our team can answer you quickly.

Where can I see other Azure Funeral Services resources?

You can also consult our pages on the steps to follow in the event of a death, pre-arrangements, available financial assistance, death notices and our contact information.